FAQ

How can I upload my mailing list for personalized printed cards without entering each recipient individually?

• Visit https://glwd.giftinggood.org/ and click CUSTOMER SIGN IN or CREATE ACCOUNT at the top of the homepage.
• After signing in, click MY ACCOUNT at the top right.
• Select RECIPIENTS and then UPLOAD RECIPIENTS.
• Click SAMPLE UPLOAD FILE to download a template. Replace the fictitious examples in the file with your own list.
• You can drag and drop your completed spreadsheet onto the page or click SELECT A FILE to upload it manually.
• When uploading, please ensure:
• Files must be in .csv format (you can select this when saving your file).
• All fields are required except for Honorific, Company, Apartment, Suite, etc., and Personal Message.
• Personal Message must be 80 characters or fewer.
• Use standard three-letter country codes (e.g., USA, CAN, ESP).

I sent personalized cards last year. Do I have to re-enter my mailing list?

No! If you ordered cards last year, follow these steps:

• Select any of the 12 card designs from the website.
• Click ADD TO CART.
• You will be prompted to sign in or create an account. Choose SIGN IN.
• Once signed in, your recipient list from last year will appear. You can edit or add to this list as needed.

You can also view and edit your recipient list in My Account once logged in. Look for the button on the right side of the page.

If you need help logging in, please contact us at 212.294.8142 or email holidaycards@glwd.org.

What if I forgot my password?

If you forgot your password:

• Click CUSTOMER SIGN IN.
• Select FORGOT PASSWORD.
• Enter your email address, and you'll receive an email with a one-time password.
• Enter the one-time password on the website and create a new password.

Can I schedule my cards to be mailed on a specific date?

Yes, you can! During checkout, you’ll have the option to choose a mail date from our holiday mailing schedule. When choosing a date, please consider these recommendations:

• International orders: Place your order by November 6 to ensure delivery before the holidays.
• Hanukkah (starts December 25, 2024): Place your order by December 8, 2024.
• Christmas (December 25, 2024): Place your order by December 8, 2024.

Can I add a donation to my order?

Yes, during checkout, you will have the option to add an additional donation to your order.

What should I do if a card I sent wasn’t received?

Each holiday season the U.S. Postal Service handles more than 12 billion letters, cards, and packages! It’s inevitable that some of them will go astray.

If a card you sent wasn’t received, contact us at holidaycards@glwd.org with:

• Your name and phone number
• The name of the recipient who didn’t receive their card

We’ll send a replacement free of charge.

What payment methods do you accept?

We accept all major credit cards: American Express, Discover, Diners Club, Mastercard, and Visa.

We can also accept payment by check. To maximize your donation, please consider covering the credit card fees associated with your order. Your generosity is deeply appreciated, with or without fees.